 To improve efficiency, visibility, and tracking, we are introducing an enhanced process for managing NDC-related queries. Effective 16th August 2026, travel agencies need to submit all NDC-related queries through Case Management in the Trade Portal. This will enable more structured handling of queries and help us provide faster, more consistent support to our trade partners and agency users. What’s changing ? Travel agencies need to raise their NDC-related queries directly through the QR Trade Portal by selecting Get Support, choosing Help & Support, and submitting the query under the appropriate case category. Find out more |
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